Sorry you had such a bad experience. I'll pass this onto one of the guys I know at MS. Maybe he can at least make the Access development team aware of it.
-Bill
---In MS_Access_Professionals@yahoogroups.com, <drnorbert@msn.com> wrote :
Hi Bill,
As per your suggestion I phoned MS regarding this issue.
I had a horrible experience after 2 hours of talking to 9 people who did not qualify having any experience in MS Access 2013 and they did not care about reporting bugs, also they want me to buy support for $250 for fixing their own bug.
Perhaps you have a better way to get help MS improve Access and their luck of proper support.
Much regards
Norbert
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