Rod-
If templates like "problem tracking" or "issues tracking" do everything that you
want but are more than you need, it would seem to be a good idea to start with
one of those and then just take away or disable stuff you don't need to use.
John Viescas, author
Microsoft Office Access 2010 Inside Out
Microsoft Office Access 2007 Inside Out
Building Microsoft Access Applications
Microsoft Office Access 2003 Inside Out
SQL Queries for Mere Mortals
http://www.viescas.com/
(Paris, France)
-----Original Message-----
From: MS_Access_Professionals@yahoogroups.com
[mailto:MS_Access_Professionals@yahoogroups.com] On Behalf Of Rod Falanga
Sent: Monday, August 27, 2012 10:24 PM
To: MS Access Pro Yahoogroup
Subject: [MS_AccessPros] Looking for a template for documenting my trouble
shooting tips
I've been in my current position for a long time; much longer than anyone
else. Because of that I know how to solve most of the technical issues that
come up, that our users encounter, etc. I need to document this in a way so
that others, especially new hires, could reference so they can come up to
speed as soon as possible. I thought I'd look for some MS Access templates
for documenting this, but what I'm finding on the Office website is things
like problem tracking, or issues tracking. That would sort of be good, but
it's more than what I need. At the basic level what I need is something
that will document a symptom that a user encounters, and then lists all of
the possible ways I use to fix that problem. I suppose it should also list
the software system involved.
So I'm wondering is there a MS Access template that does this? We're
currently on MS Office 2010, and are likely to stay here for probably
another year or so.
BTW, I work as a senior programmer analyst, primarily focusing upon ASP.NET,
XAML, C# and SQL Server. Yes, I could roll my own, but in this case I'd
much rather use someone else's if it already exists, as I'm very pressed for
time to work on important projects.
Rod Falanga
[Non-text portions of this message have been removed]
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