Re: [MSAccessProfessionals] Microsoft Access Questionable performance issues

Sorry for being late to the party here, but with the situation you're describing, she may just have to use a program that isn't installed on other users' computers and which is being a resource hog. Prior experience tells me that can be especially bad with proprietary fiscal programs, like for accessing trading networks, but really if it's a program more than fifteen years old with security features added over the years, that stuff gets nasty, and it can sometimes even be more helpful to move that program to its own terminal that she just remotes into, even when daisy-chaining the remote set up.

So, have her run her TaskManager and see what programs are taking up her CPU, memory, and network at the time she's trying to run the report. 

Regards,

Shay Holmes

On Wed, Jul 12, 2023 at 7:03 PM Bill Mosca <wrmosca@comcast.net> wrote:

When one computer is exceedingly slower than all others it's time to focus on the slow one. My money is on a malware infection or bad RAM .  Steps I would take:

*Run a full virus scanner like MalwareBytes

*Run CCleaner to remove junk files

*Run a hard drive diagnostics (right click on drive letterin windows explorer & pick properties). 

*Check windows event log for errors.

Better yet  spend some money for professional help. They have the diagnostics. 

Regards,

Bill Mosca 

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From: MSAccessProfessionals@groups.io <MSAccessProfessionals@groups.io> on behalf of crystal (strive4peace) via groups.io <strive4peace2008=yahoo.com@groups.io>
Sent: Wednesday, July 12, 2023 3:03:04 PM
To: MSAccessProfessionals@groups.io <MSAccessProfessionals@groups.io>
Subject: Re: [MSAccessProfessionals] Microsoft Access Questionable performance issues

hi Jim,

perhaps her machine has less RAM? That's the biggest bang for the buck, imo.

Or maybe it's time to run malware software? Maybe some program(s) is stealing her machine's resources

To find out what version and build she has:

File, Account --> click 'About Access' command button on right. The top line of the dialog box will tell you -- and it can be copied. Mine is:

Microsoft� Access� for Microsoft 365 MSO (Version 2306 Build 16.0.16529.20100) 32-bit

best regards,
crystal

On 12/07/2023 4:27 pm, Jim Wagner wrote:

There is no errors other than it takes 10 times longer to run the same process. Right now it is a report that is taking forever for her. others can have this run in about 30 seconds. 120K records of historical data

Thank You

Jim Wagner

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From: MSAccessProfessionals@groups.io <MSAccessProfessionals@groups.io> on behalf of Mark Burns <mburns_08109@comcast.net>
Sent: Wednesday, July 12, 2023 8:50 AM
To: MSAccessProfessionals@groups.io <MSAccessProfessionals@groups.io>; Jane <jcross@crossproducts.plus.com>
Subject: Re: [MSAccessProfessionals] Microsoft Access Questionable performance issues

�

You can build code to check the version and Build # for Office365 for help in diagnosing/isolating office365 patch/versioning issues.

On 07/12/2023 11:07 AM EDT Jane <jcross@crossproducts.plus.com> wrote:

�

�

Hi Jim
It might be that she is running a different version to the rest of you -especially if using a 365 subscription. Sometimes it seems a significant portion of my working day is spent trying to figure out why the same database runs well on 9 out of 10 PCs, but doesn't on the other one.� Invariably it's down to different versions of Windows or Access.
What specifically is the error that she sees that you dont?
Best regards
Jane

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