Please provide more info regarding:
No. of users
No. of programs in total
No. of utility programs used to verify data if data corruption occurs
No. of times you have been required
to fix a problem over the past 6 months
Response level required if a problem occurs e.g. 1 hour, 2 hour etc
Is weekend cover required.
All enhancements would be done on fixed price basis
Support would be Remote Support only and charged on an agreed subscription basis. I would reserve the right to increase the subscription amount if level of support required was more than originally anticipated or annual review.
Regards,
Neil Wood
Over many years I have designed an increasingly sophisticated program with MSAccess 2019 Front End and SQL 2019 Back End for my daughter's company - As a result, I am the only person who can trouble-shoot and repair or enhance the program if they run into a glitch or a problem or need upgrades.
Long term, this is not sustainable - we need some back up or alternative resource they can turn to if I am not available. The company is not large enough to hire a full-time (or even part time) programmer/IT person. I will appreciate any input or ideas about how we could go about obtaining this type of back up in case we need it in the future.
Thanks,
Norbert
--
Neil Woodnick
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