I had a 2010 database and unknown to me, IT upgraded one user to 2013. Everytime the user went into the database, they would get some weird error when clicking on a command button. I ended up re-writting an underlying query (thanks to John V) and that solved the issue. I still don't know why that had anything to do with the issue but it did.
Have you checked their trust settings? The command buttons might be triggering a macro and if they are disabled...
Also, did you change them to embedded macros?
John F
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Posted by: jfakes@rocketmail.com
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